Let me start off by saying this post is directed towards Windows users. There ARE a few tips in here that MAY help Mac users, but the solution I found is a Windows-only fix.
I’ve seen more than my share of WIFI sync issues with iTunes and the iPhone or iPad. I encountered a few of those issues myself…but a more prevalent issue with a client’s computer in our repair shop (www.techguyconsulting.net) led me to do an embarrassingly large amount of research on the subject. In short…there doesn’t SEEM to be a definitive “fix” for the iTunes wifi sync issue, however there are a LOT of possible solutions. I tried all the following solutions on this particular clients computer (with iPad and their iPhone) before I came to an actual working solution on my own:
- -Turn off wifi on the iDevice and on the computer. Restart the computer then start iTunes…then start up WIFI on the iDevice again. This did not work.
- -Connect iDevice to the computer via USB. Then DISABLE wifi syncing for that device. Reconnect the device again and this time ENABLE wifi syncing. Restart the device and iTunes. This also did not work at all
- -Checked the firewall on the computer (running Windows 7) to ensure iTunes was allowed (it was).
- -Verified it wasn’t my office network…my personal iPhone and iPad were working seamlessly with WIFI sync, so that pretty well ruled out my network.
- -Reinstall iTunes. This worked for a split second, but after restarting the computer the iDevices were no longer detected by iTunes. So…this also did not work for me.
Finally after all of this and over an hour of frustrations…I noticed the customer was running AVG Free as their antivirus. I’ve had COUNTLESS issues with AVG over the past year and decided it was time to uninstall it for this customer and see if it was the issue. SUCCESS! After unistalling AVG, wifi syncing worked for both the client’s iPhone and her iPad…not just eventually…IMMEDIATELY after installing AVG. I replaced AVG with Microsoft Security Essentials (the only Antivirus you really need anyhow)…double checked…triple checked…shut down the computer…and IT STILL WORKS.
It’s no secret that many antivirus developers are trying to provide as many value added services as possible…the problem is a LOT of times these services are not needed…especially if you are running Windows 7 or Windows 8 (Windows 8 actually has MSE installed and integrated). So if you are having problems with iTunes WIFI sync and your iPhone or iPad and you are running ANY antivirus other than Microsoft Security Essentials, I suggest you ditch your antivirus and try MSE out. You won’t regret it and I’ll just short of guarantee that your iTunes WIFI sync issue will be fixed.
Good luck and thanks for reading!